Check the organisation is the one your question relates to and update if necessary this defaults to the last organisation you logged into. Optional Invite Xero support into the organisation so we can take a closer look. You’ll need the manage users permission to do this. Optional Invite up to five users to the case by typing their name in the Share with field, selecting their name and then clicking Save.

You can only add users from the organisation linked to this case. Click Send. Your case is now sent to the specialist support team at Xero that can best help with your query. You can attach most standard file types to your request, except executable, audio or video files. There’s a size limit of 5MB for each file. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central.

Free and unlimited online customer support is part of your Xero subscription. How Xero support works Xero supports users in several ways, including extensive support articles, learning courses and materials, and online support. Search Xero Central for the information you need.

If you can’t find an article that answers your question, contact our support team by raising a case. Any user within an organisation can contact us for support.

View and manage cases raised in My cases. You can include file attachments or invite Xero support into your organisation. When you contact us, we direct your request to the team best suited to answer your question and make sure they have all the necessary information to help you. If you come across a phone number on the internet that claims to be Xero support or charges for support, it’s fraudulent.

Before you contact support Before you contact our support team, we recommend searching Xero Central for immediate answers to your questions. This removes old data and allows your browser to perform better, which might resolve the issue.

Check our System Status page Xero website to see if Xero is experiencing any system issues. Use our online checkup tool Xero website to run a few system checks. Contact support from Xero Central. Xero Hubdoc. Search Xero Central for help with your issue using keywords. If you can’t find what you’re looking for, click Contact Xero Support at the bottom of any article.

If you’re not already logged in, enter your Xero login email and password. Type your question and choose a topic it relates to. Provide additional details to help us understand what you need help with. Optional If you have manage users permission , invite Xero support into the organisation so we can take a closer look. Optional If you have a screenshot or file that will help us, click Upload files and select the relevant files to attach.

In Hubdoc, click the profile icon in the top right hand corner, then select Help. Click Xero Central. In the Search support field, search for a support article using keywords to find an answer for your query. Bank connections. Explore all features. Access anytime Track your business on the go and be confident in your numbers wherever you are.

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Get support on using Xero products. Consult articles explaining how to use Xero and troubleshoot issues. Join discussions with other Xero. With Xero you get free online support 24/7 from our customer support team. When you’re looking for answers, start by searching the support articles in Xero.

Xero payroll helpline – xero payroll helpline

 
 
They can then schedule a call with you once they’ve had the /34086.txt to investigate. Tap the send icon to send your message to Xero support. Can you answer my questions too please? Terms of use Xero live chat terms and conditions. We are not seeing the correct value of the project.